Refund policy
RETURN AND REFUND POLICY
Last updated: August 4, 2026
DIGITAL PRODUCTS
AllTradesOS sells downloadable digital products. No physical product will be shipped.
Because digital files are delivered electronically and cannot be physically returned, purchases are generally final once download access has been provided. Except as required by applicable law or under the limited circumstances described below, we do not offer returns, exchanges, cancellations, or refunds after digital access has been delivered.
SYSTEM REQUIREMENTS
The AllTradesOS Welding Quote & Profit Calculator is built and supported for the installed Microsoft Excel desktop application on a desktop or laptop computer.
It is not supported in:
• Google Sheets
• Excel for the web
• Excel mobile
• Apple Numbers
• LibreOffice
It is not designed or supported for use on phones or tablets.
These requirements and compatibility limitations are disclosed before purchase. Failure to review them, not having the required software or device, or purchasing for an unsupported platform does not ordinarily qualify for a refund.
ELIGIBLE REFUND CIRCUMSTANCES
Please contact us if:
• You were charged more than once for the same purchase.
• You did not receive download access and we cannot restore it.
• The delivered files are corrupted or materially defective and we cannot provide a working replacement.
• The product materially differs from its description at the time of purchase.
We may first attempt to restore access, troubleshoot the issue, or replace the affected file. If we cannot resolve an eligible issue within a reasonable time, we will provide an appropriate refund.
NON-REFUNDABLE CIRCUMSTANCES
Except where required by applicable law, refunds will not be provided because:
• You changed your mind or no longer want the product.
• You purchased the product accidentally.
• You do not have Microsoft Excel desktop or another stated system requirement.
• You attempted to use the product in an unsupported application or on an unsupported device.
• You need assistance learning or configuring the workbook but have not contacted support.
• The calculator did not produce a particular profit, margin, accepted quote, revenue, or business result.
• You entered inaccurate or incomplete information into the calculator.
• You found another product or pricing option after purchasing.
REQUESTING SUPPORT OR A REFUND
Email support@alltradesos.com and include:
• Your name
• Your order number
• The email address used at checkout
• A description of the issue
• Relevant screenshots or error messages, if applicable
Please submit requests within 14 days of purchase whenever reasonably possible. This request period does not limit any longer period required by applicable law.
APPROVED REFUNDS
Approved refunds will be issued to the original payment method. Processing time after approval depends on the payment provider and financial institution.
If a full refund is issued, the customer’s license to use the product ends. The customer must stop using and delete all copies of the downloaded files, except where applicable law provides otherwise.
LEGAL RIGHTS
Nothing in this policy excludes, restricts, or overrides any right or remedy that cannot legally be waived. Where applicable consumer-protection law provides rights concerning cancellation, withdrawal, defective digital content, repair, replacement, price reduction, or refund, those rights remain in effect.
CONTACT
AllTradesOS
support@alltradesos.com